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Have a question? Refer to our FAQs

Below you will find a series of frequently asked questions. If you cannot find what you are looking for, please contact customer support, who will be glad to assist.

  • How do I download the casino software?
  • How do I install the casino software?
  • How do I register an account?
  • How do I make a deposit?
  • How do I play?
  • What happens if my banking transaction 'times out'?
  • How do I make a withdrawal?
  • How do I reverse a withdrawal?

How do I download the casino software?

On the casino home page, click on Start Playing & Claim Free Money
You will be asked ‘Do you want to run or save this file?'. Select 'Save'
Make a note of where you are saving this file, so that you can install the casino software once it has downloaded.

How do I Install the Casino Software?
Once you've downloaded the casino software, the install wizard will take you through the installation and registration process.

However, if this doesn't happen:

Double click on the casino '.exe' file

You'll find this file in the folder you saved it to during the download process.

If you can't find this file, click on the Windows Start button, select Search and then All Files and Folders. Then search for the file using the keywords 'Royal Vegas'.

How do I register an account?

  • Connect to the internet
  • Double click on the 'Royal Vegas' icon on your computer to launch the casino
  • Once in the casino lobby, click Connect
  • A log in page will appear, click Register

Registering a Real Account will enable you to play with real money. Alternatively, you can register a Guest Account if you’d like to play for fun.

How do I make a deposit?

  • Connect to the internet
  • Double click on the 'Royal Vegas' icon on your computer
  • Once in the casino lobby, click Connect, then enter your account number and password
  • Select Yes if you are asked whether you'd like to purchase credits. Alternatively, click the Bank button and then select Deposits

How do I play?

  • Connect to the internet
  • Double click on the 'Royal Vegas' icon on your computer
  • Once in the casino lobby, click Connect, then enter your account number and password
  • Go to the games lobby and select the casino game of your choice

What happens if my banking transaction 'times out'?

Should you experience a confirmed timeout, we’ll credit your casino account within one to two business days. To speed up this process, contact customer support with the details of your transaction.

If you receive a comp before a missing deposit has been confirmed, please note:

If the missing deposit is not due to a timeout, the comp amount will be reversed from one of your casino accounts
Royal Vegas reserves the right to withhold the comp amount from a future withdrawal on any of your casino accounts, pending the outcome of our investigation.

How do I make a withdrawal?

  • Connect to the internet
  • Double click on the 'Royal Vegas' icon on your computer
  • Once in the casino lobby, click Connect, then enter your account number and password
  • Click the Bank button and then select Withdrawal

How do I reverse a withdrawal?

  • Connect to the internet
  • Double click on the 'Royal Vegas' icon on your computer
  • Once in the casino lobby, click Connect, then enter your account number and password
  • Click the Bank button and then select Reverse Withdrawal
  • The sum of all your pending withdrawals will be displayed. You can then enter the new amount that you wish to withdraw, or choose to reverse the entire withdrawal

Register for a free Royal Vegas account.

Up to
$1,200 Free
Start with a
100% match bonus
on your first deposit,
+ 2 500 reward points

We accept and more...

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